Omet has announced the launch of Nova App, which the company describes as a revolution for remote service.

This new virtual access service, which features multiple langues, has been designed to transform remote service and remote installations. It was developed with foresight just before the pandemic and tested with excellent results during the lockdowns of this difficult 2020. The app is capable of translation in 64 languages, both voice and chat, allowing Omet’s service and support to proceed with effectiveness and timeliness.

According to Marco Calcagni, Omet sales director, and Antonio Muraca, technical assistance manager, Nova represents a new frontier for customer assistance. It is managed directly from Omet offices, allowing the company’s technicians to work in the customer’s virtual reality and to guide the local staff over the needed operations with the utmost precision for solving the problem.

“What distinguishes this app from the others is the instant translation and the ease of customer interaction. Thanks to Nova, over the recent months we have been able to solve customers’ requests in all continents without the physical presence of our technicians. We managed to carry out maintenance and complete replacement of machine parts, virtually guiding the staff on site,” explains Muraca. “We already had the opportunity to successfully test the app during the lockdown, and we think Novawill be the protagonist in the future also for remote installations carried out by local collaborators.”

To use the new app, a first download registration must be made to allow Omet to immediately recognize who is calling and identify the customer and its machines. Then, Omet’s technician will be able to operate and guide local staff with the maximum safety, thanks to various tools capable of recognizing the context, including potential dangers (e.g. hot parts) and machine operating mechanisms.

The Nova App is already available from online stores (both Android and iOS), by entering “Omet Nova” as a search. Beginning in 2021, it will be included in sales contracts and is suitable for any Omet machine. To use it, all you need is a smartphone or a tablet.

“The Nova App is already active globally and represents a revolution for the world of assistance. With the pandemic underway, it becomes the key to manage any type of remote technical intervention, from installation to fault repair, without any delay or loss of effectiveness. However, Omet does not consider it a simple goal, but the first step towards an even more ambitious goal: 24-hour assistance,” comments Calcagni.